Ranges Osteopathy and Performance is committed to providing quality services to you and this policy outlines our ongoing obligations to you in regard to how we store and manage your personal information.

We have adopted the Australian Privacy Principles contained in the Privacy Act 1988, which govern the way in which we collect, use, store, disclose, secure and dispose of your personal information. A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles/.

Personal Information

Personal information includes a broad range of information, or an opinion, that may identify an individual. Personal information that Ranges Osteopathy and Performance collects may include names, addresses, phone numbers and birth dates. This personal information is obtained in various ways including via telephone or email and at appointments as well as through third parties such as health funds. We do not guarantee website links or policy of authorised third parties.

Ranges Osteopathy and Performance collects your personal information for the main purpose of providing our services to you and providing information to our clients. We may also use your personal information for other purposes closely related to our main purpose, in circumstances where you would reasonably expect such use or disclosure.

Sensitive Information

Sensitive information includes information or opinion about things such as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs or health information. Sensitive information will only be used by Ranges Osteopathy and Performance for the main purpose for which it was obtained, for another purpose directly related to the main purpose or with your consent or where required or authorised by law.

Third Parties

Ranges Osteopathy and Performance will collect your personal information only from you, where reasonable and practicable to do so. In some circumstances we may be provided with information by third parties and in such a case, we will take reasonable steps to ensure that you are made aware of this.

Disclosure of Personal Information

Your personal information may be disclosed in certain circumstances, including to third parties where you consent to the disclosure, or where required or authorised by law.

Security

Your personal information is stored in a manner that reasonably protects it from misuse or loss from unauthorised access, modification or disclosure. Most personal information is or will be stored in secure client files kept by us for a minimum of seven years. When your personal information is no longer required for the purpose for which it was obtained, Ranges Osteopathy and Performance will follow reasonable procedures to destroy or permanently de-identify your personal information.

Access

You may access your personal information to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. In order to protect your personal information, we may require identification from you before releasing the requested information.

Maintaining Quality of Personal Information

It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that your personal information requires updating, please advise. Us as soon as practicable so that we can update our records and ensure we can continue to provide quality services to you.

Enquiries

If you have any queries about our Privacy Policy, please contact us at:

Ranges Osteopathy and Performance

Suite 7, 33-35 Macedon Street

Sunbury VIC 3429

info@rangesosteo.com.au

03 7038 0818